Learning Support Frequently Asked Questions
● What is Learning Support?
Learning Support (LS) is the name we give our online classes. In these classes, a teacher meets with a small group of students (usually around 6-15) once or twice a week to discuss the material they covered in the syllabus that week. These classes take place through an internet conference program called Adobe Connect, so students and teacher do not see each other, but all participants can hear each other speak, and you can see the names of the participants and are able to tell who is speaking.
● Do I have to be enrolled to sign up?
Yes. Students must be enrolled in MODG before signing up for LS classes.
● How often do the classes meet?
While most of our courses meet once a week, High School math and Latin classes meet twice a week and a handful of classes meet twice a month.
● What is the parent involvement with LS classes?
Since parents are the primary teachers, they should be involved in the student’s daily work. The Learning Support teacher is there to assist the parent in teaching difficult subjects and to provide outside accountability. Parents should still be prepared to:
○ Assist students on non-class days.
○ Make sure student is submitting work to teacher and verify that the student’s grades appear on the family site.
○ Make sure to read teacher e-mails. Ask questions if there is a problem.
○ Print weekly lesson plans for student.
○ Have final say over deadlines within the more general context (School-wide start and end dates)
● How will a typical class run?
Generally, the teacher presents new material for the week and then any questions about the new material are answered. Next, the students work through practice exercises and again any questions are answered. Teachers may review past content if there is need. With discussion classes (for example Religion and History), the teacher asks questions that the students answer collectively for the majority of class time and then the teacher will summarize the discussion they had at the end of class, with additional instruction to make clear what the correct answers are and why.
● What are the tech requirements?
1) You must have a strong internet connection with a download speed of at least 3.0 Mb/second and an upload speed at least 0.75 Mb/second. (You can test your connection here: http://www.speedtest.net)
2) You will also need a headset with a microphone. Please see http://www.modgclasses.com/tech-info.html for our recommended headsets.
3) There are also minimal software requirements, namely Adobe FlashPlayer and the Adobe Connect Add-in. You can run this test to make sure your browser and computer meet these requirements: https://modg.adobeconnect.com/common/help/en/support/meeting_test.htm
● Will the classes have homework?
Most classes will have homework. There are a few exceptions though, for example, the Middle School & Elementary School Art & Music Appreciation have no homework. For a complete listing, please see the Course Catalog.
● Who does the grading?
In most cases, a MODG teacher does the grading. Usually, it is the LS teacher though some teachers have other MODG graders who assist them. If you sign up for Teacher Services in addition to the LS class, then the TS teacher will do the grading.
● Does MODG have to grade my student’s work?
No, you do not need to utilize LS grading. However, in most classes, you still have to pay the grading fee, even if you opt out of the grading service. There are two exceptions though: 1) Religion is the only course where you do not pay the grading fee when you opt out of grading. 2) Students enrolled in Special Services can opt out of LS grading and not pay the grading fee for any class.
● When do classes start and end?
Student orientation is the last week of August, but the first actual classes start after Labor Day. This year, it will be September 2nd. Classes end the second week of May. We take 1 week off for Thanksgiving, 3 weeks off for Christmas and one week off for Easter. The actual dates will vary year to year, but you can find the schedule for the year on your family site in the lower right hand corner of the main page.
● How do I know what classes to take?
This is a great topic to discuss with your consultant. First, you should look at which courses are usually taken in your grade. For example, in 10th grade a student usually takes Ancient History. The second question to ask is whether you need the assistance of a teacher and the benefit of class discussion for Ancient History. If you think you would benefit from discussion of the material with other students and with a teacher, and if you would like outside accountability, then you should consider taking this LS class.
● What Latin class should I take?
Again, this is a great question for your consultant. When choosing a Latin class, you need to consider the student’s grade level, their previous experience in Latin and their goals for Latin. This is why it is best to discuss the options with your consultant.
● Where can I find the class schedule?
The class schedule is under Documents section on your family site.
● When will the class schedule be posted so I can think about which classes I want to take?
The class schedule is posted to the family site and the public site in April or May. We will email all families when it is loaded for you!
● When do I sign up?
Registration for Learning Support opens in late Spring, with early bird discounts if you register before July 15th. Sections often fill up quickly, so we encourage families to register as soon as you can once registration is open. Registration does not officially close until the second week of September, although we may not be able to accommodate last minute requests.
● How do I get started?
You can enroll in Learning Support classes through the Family Site. Prior to enrollment, please check with your consultant about which classes to take. Please check our technical requirements below too.
● When should I enroll?
We open up enrollment for LS classes in late Spring. Watch for the email that we send out to notify you enrollment is open. Before you enroll in LS classes, you must complete your enrollment or re-enrollment in the school. We recommend enrolling before July 15th both in order to get the early bird discount and because popular times & classes often fill up by then.
● Where do I enroll?
You enroll in LS classes online through your family site. When you hover over the “Family” tab on the main page of your family site, the last option on the drop down menu that appears will be “LS/TS Enrollment”. Click that option to start your enrollment for LS classes.
● Can I sign up over the phone?
If you have already completed your LS registration online and want to add/cancel a class, then you need to call us at (805) 646-5818, or email us at firstname.lastname@example.org, email@example.com. However, if you have not yet signed up for any classes, you do need to the complete the registration via the family site.
● I am having trouble signing up. What do I do?
Here are some tips for the online enrollment, but if you are still having trouble, please call the office and one of our receptionists will be happy to walk you through the process.
The TS/LS Enrollment is the last option under the Family tab. The enrollment is a six step process:
Step 1) Terms and Policies
Step 2) Learning Support
Step 3) Teacher Services
Step 4) Lab
Step 5) Questions
Step 6) Payment
Make sure you go through all six steps to register each student
● Can I request to be in a certain section?
You can always request a section- we will try to honor requests, although we cannot promise it. You can list your order of time preferences and we will do our best to assign you to your first time preference. However, if it is more important to you that you be in a class with your friends, then you can request to be in class with your friends by indicating as much in the notes section of step 5 of the online enrollment process (Questions). Please include the name of the students you would like to be in section with. If it is most important that you be with your friends, then please be flexible with your availability and list all of the possible times you could do.
● Can I request a teacher?
Yes. You can indicate which teacher you prefer in step 5 of the enrollment in the notes section. If it is more important to you that you be with a particular teacher, please be flexible with your availability. Also, please indicate in your notes that the teacher is more important than the time. Please note that what classes/times teachers will teach is subject to change. We will do our best to accommodate requests.
After Enrollment, but before classes begin
● When do I find out who my teacher is?
You will find out who your teacher is in mid-August. At that time, your teacher’s name will be posted to your student page on the family site, along with their contact information.
● When I can contact my teacher?
Once your teacher assignment is posted, which will be mid-August, you can contact your teacher.
● How do I know if I got into a section?
The way the course appears on the student page of the family site will change. When you have registered for a class, there will be a number with a parenthesis before the time you chose, for example 1.), indicating where the time falls in your order of preference. Once you are assigned to a section, there will be a new number to indicate your section number in the section column. This number will not have a parenthesis.
● Why does it take so long to find out what times/teachers I got?
We prefer to release this information when we are confident we have accommodated everyone’s requests and that the assignments are final. The process of assigning takes a while because we often have to delete or add sections at particular times depending on enrollment requests. This means we usually have to move students from section to section after their initial assignment. Similarly, with teacher assignments, we refrain from releasing this information until we are certain they are final. Even the teacher assignments may change, due to change in a teacher’s schedule or because they are needed to teach a new section at another time.
● Can I switch teachers?
Once the semester begins, we ask that you stay with your current teacher for a full semester. The primary reason we have this policy in place is for the benefit of the section, as it takes time to build good section chemistry, which is so important for learning in the classroom. If you still want to switch at semester, you may, if there is availability. If you have any questions or concerns about your teacher, please email Paula at firstname.lastname@example.org
● I have a schedule conflict. Can I switch to a different class time?
Prior to the start of classes, we can usually accommodate section switches, but it is dependent on availability. If the section you request has space, we will switch you to that section, but if it does not have space we will not be able to. After classes have started, it is more difficult to accommodate section switches and so we ask that you remain in your section for the entire semester. If you would still like to switch at the end of the semester, please contact us in December and we will switch you if there is space.
● Can I drop a class?
Yes. You can drop your class and get a full refund if you drop the class before September 1st. After September 1st, we retain ⅛ of the class fee per month, but you can still drop. Please refer to the refund policy on our public website when you consider dropping a class. http://motherofdivinegrace.org/enrollment/refundpolicy
● How do I drop?
To drop a class, please contact the Ojai office via phone or email. (805) 646-5818 email@example.com (Paula Lyons) or firstname.lastname@example.org (Adrienne LaFave)
Note: We greatly appreciate it when you give the reason for the drop as it is helpful to us as we continue to improve our program and our service.
● How do I get an Adobe Connect account?
The office staff sets up the Adobe Connect accounts for students. Every student who has a unique email address listed in our system will automatically receive a username and password for Adobe Connect. The Adobe username is always your email address and your password will be emailed to that same address. If you do not have a unique email address listed in our system, we cannot make an Adobe Connect account for you, so please update this information via the family site (under “Family” > ”Update Contact Info) or by emailing the office with your current personal email address.
● When will my Adobe account be set up?
Your Adobe account will be set up once sections are finalized in mid-August.
● Does my student have to have his own email?
We strongly encourage all students in LS classes to have their own email address so that they can have an Adobe account. Having an Adobe account enables them to listen to recordings of classes and to enter class as a user, rather than a guest. Being able to enter class as a user is helpful in avoiding tech issues because often browsers retain old information which prevent you from logging into class. If you have an account you can log out and back in and refresh the information retained in the browser. When you do not have an account, you often have to switch browsers or restart your computer when a browser retains old information.
● How do I get an Adobe Connect password?
If you have an Adobe account, but missed the email with your password, you can retrieve your password by going to the https://modg.adobeconnect.com site and entering your username (your email address) and clicking “forgot my password”. Adobe will email you a link instructing you to reset your password. Often this email is filtered to your spam folder, so please be sure to check there. If you have trouble with this, please contact the office.
● What happens if I forgot my password from last year?
You can retrieve your password by going to the https://modg.adobeconnect.com site and entering your username (your email address) and clicking “forgot my password”. Adobe will email you a link instructing you to reset your password. Often this email is filtered to your spam folder, so please be sure to check there. If you have trouble with this, please contact the office.
● What are recordings?
When we refer to recordings within the context of LS, we are speaking of the recordings of the LS classes. The teacher can record each class (both visual and audio features) so that students who miss class can listen later. It is also nice for parents who want to listen to the classes, but are not available during the actual class time.
● I can’t listen to the recording that my teacher sent.
This is probably because you do not have an Adobe account. If you do not have an Adobe account you can get one by contacting the office -you will need to give us your own email address. If you have an Adobe account, then you should be able to use that login to listen to the recording.
● Can the parents always get a recording?
It is our policy that teachers will make the crucial class recordings available to parents. In some classes, this will be nearly every class, however, it is still the parents’ responsibility to request the recordings. Recordings will be posted to the family site on the “Class Dates” tab:
● Why don’t teachers automatically send recordings after each class?
We have this policy in place for several reasons. One of which is that we want to encourage students to fully participate in the classes. If the recordings are always available immediately after class, then students may begin to depend on listening to the recordings rather than paying attention during class. Further, we like students to assume the responsibility of requesting the recording from the teacher.
● Can I miss parent/student orientation? Will that count towards my absences?
Yes, you can miss parent and student orientation, but you should listen to the recordings. Missing orientation will not count as an absence.
After Classes Begin
● What is Quia?
Quia is the online quiz site we use for some of our classes, particularly the language classes.
● I called the office and added a class but I don’t see it on the family site- what do I do?
The changes to classes are usually posted to the family site within 24 hours. If you do not see the change reflected on the family site after 24 hours, then contact the office for a status update. If you need a room link or teacher contact information right away, then the office staff can give you that information. (Note: If you are calling in August, please allow for a few extra days due to the high volume of class switches)
● How do I know what work to send in?
The Work To Be Completed form, often referred to as the WTBC, tells you which assignments should be turned in.
● Where do I find my WTBC form?
Your Work To Be Completed form will be on the student page of your family site, next to the course title. Specifically, to the right of your teacher’s name. You will see a “WTBC” link, click on that link to view your WTBC form.
You can also view the assignments on your LS class page of the family site, on the “Assignments” tab.
● Where do I find family site syllabi?
The syllabi can be found on the “Syllabi” tab, which is on the main page of your family site.
● How do I get LS syllabi?
The LS syllabi are uploaded to your family site and can be found under the “Syllabi” tab. If you do not see your syllabi there, you should contact your consultant and ask her to upload the syllabi you need. At this time, we do not have hard copies of the LS syllabi, we only have online versions.
● How do I print LS syllabi?
We actually do not recommend that you print the whole LS syllabi at the beginning of the year, since they are long and subject to change. However, you can include the assignments into your week list and print your weekly list.
● I missed class.
If you miss class, please let your teacher know and request the recording of the class from your teacher.
● I have concerns about my teacher.
If you have any concerns or questions regarding your teacher, then you should talk to your consultant, and talk then talk to Annie at the office. Parents, if your student has reported concerned things to you about the class, please listen in on two classes or recordings before calling our office.
● Can I get extra support?
Yes. If you would like more one-on-one attention in Religion, Science (Earth Science and Natural Science), or History, then you can sign up for Teacher Services on top of the LS class. In Math, upper level Science (Biology, Chemistry and Physics), Grammar, and Latin, you can add Labs. Teacher Services includes grading and phone calls. Labs do not include grading, as the LS teacher will continue to do the grading, rather all the time is dedicated to working through problems.
● Can I add a TA?
Yes. You can add TA to any LS course, except Math, Grammar, Latin and upper level science. For these courses it is more beneficial to add Labs, which provide more assistance and one-on-one attention, but no additional grading.
● How many classes can I miss?
Excused Class Absences: 4 allowed per student (in twice weekly classes, no more than 8) per semester. Students will be expected to complete the homework for a missed class.
● Can I get hard copies of the LS syllabi?
Currently, we do not have hard copies of the LS syllabi available.
● Can I add a class during the year?
You can add new classes within the first two weeks of classes, if there is space available, but anytime after that is generally too late to add a new class for the rest of first semester. If there is space available, you can add classes for second semester by contacting the office in December.
● What is ProBoards?
ProBoards is an online discussion forum for students. Students must be 13 years or older to join. The forum discussions are facilitated and monitored by office staff.
● How can my students get on ProBoards?
Your students can create an account on http://modgclass.proboards.com/. Their account will need to be approved by the administrator before they can participate in the discussions. If you are having trouble setting up an account, email Chris at email@example.com.
● Does my student have to be on proboards?
No. ProBoards is optional.
● Can parents listen to classes?
Yes! Parents are welcomed and encouraged to listen to the classes. We just ask that they do not participate in the discussion.
● Where is the classroom link?
The classroom link can be found on the LS class page of the family site, which you can find by clicking on the links like the ones below.
● When can I drop and get a full refund?
Before September 1st, or before your student has been assigned to a section.
● What is your refund policy?
Please see http://motherofdivinegrace.org/enrollment/refundpolicy
● How much does an LS class cost?
The cost for LS classes varies from $130 - $420 per year, depending on the grade level and whether the class includes grading. Please see our website for more a more detailed cost breakdown. http://motherofdivinegrace.org/enrollment/pricingbreakdown
● That’s a lot. Do I have to pay all at once?
No you do not have to pay all at once. You can split the payment by semester or into 8 installments (4 per semester)
● Where do I indicate payment plans?
In online enrollment, you can set up the standard payment plan where we divide up your total for the year into 8 payments and charge that amount on the 1st of each month. If you need to set up a special payment plan, then you can contact the billing department via email: firstname.lastname@example.org
● Are there any deals?
Yes, for a few classes. A family can register as many students as they want in Story Hour, but only pay the fee once. Also, high school students who take 4 core courses (Religion, English, Science, History, Latin or Math) get 50% off an Elective class. Lastly, Elementary/Middle school kids get $60 off if they take both Music and Art Appreciation.
● What is Adobe Connect?
Adobe Connect is an online conference program. It provides our virtual classrooms where teachers are able give presentations and lead discussions.
● Do I need to download it?
You do not need to download Adobe Connect, but may need to download support software. You can run this test on the computer and browser to ensure your computer is compatible with Adobe Connect: https://modg.adobeconnect.com/common/help/en/support/meeting_test.htm
● What if I have tech problems on Adobe?
If you have problems on Adobe you can call the office at (805) 646-5818 or email Paula at email@example.com.
● I can’t get into a class that’s happening right now.
The best thing to do is call the office, but there are a couple things you can try before you call. If you get the message “This meeting has not yet started”, then chances are the teacher has not opened the room yet. In this case, you should close your browser and try again in a few minutes. If you are certain that class is going on and you are getting the message that “This meeting has not yet started” when you click on your classroom link, then you should try closing your browser and try again, or try a different browser. If this does not work, you should restart your computer.
● Can I use an iPad or an iPhone?
Yes. You can use an iPad or iPhone for class, but you will need to download the Adobe Connect app. However, we do not recommend that this be your primary mode of accessing class. iPads and iPhones will not work for Math classes or Latin Classes, however, because, as of now, the app does not allow participants to write on the Whiteboard or the notes pods.
● Why is my sound coming through the computer instead of my headset?
This is because the headset is not selected as the speaker device in your computer settings. To fix this, you will need to go to your Control Panel (PC) or System Preferences (Mac) and change your Audio settings. If you are not sure how to do this, you can try restarting your computer with the headset plugged into the computer. In most cases, the computer will connect the headset properly.
● Do I need a new computer?
It depends on how old your computer is, or how well it works. 5 year old computers are often pretty slow, but that does not necessarily mean it will not work for Adobe classes. If your computer is 4-5 years old, you should be aware that it may give you issues, but it is worth trying to participate in classes with that computer.
● What are the tech requirements?
You must have a strong internet connection (minimum download speeds of 3.0 MB/second and minimum upload speeds of 0.75 MB/second). Test your connection here: http://www.speedtest.net/ You will also need a headset with a microphone. Please see http://www.modgclasses.com/tech-info.html for our recommended headsets. There are minimal software requirement, namely Adobe FlashPlayer and the Adobe Connect Add-in. You can run this test to make sure your browser and computer meet these requirements: https://modg.adobeconnect.com/common/help/en/support/meeting_test.htm
● How fast of a connection do I need?
You will need a minimum download speed of 3.0 MB/second and a minimum upload speed of 0.75 MB/second. Test your connection here: http://www.speedtest.net/
● I can hear people but they can’t hear me.
This may be due to a few different things.
○ Make sure the mic icon at the top of your screen is green. If it is not, then you need to click this icon to make it green. Be sure to allow access on the Adobe FlashPlayer settings if it asks you to.
○ If the mic icon is green and your mic is still not working, then you should check the mute settings on your computer and your headset. (You should also make sure there is not a line through the mic icon on Adobe - as that means you are muted on Adobe)
○ If you are sure your mic is not muted and it is connected properly to the computer, you should check your control panel (on a PC) and make sure the headset is selected as the “Recording” device. Then you should go back to Adobe and run the Audio Setup Wizard, which is found under the “Meeting” tab, and make sure the right mic is selected on the wizard.
If you continue to have trouble, call the office at (805) 646-5818.
● Can my two kids take the same class on the same computer?
Yes. You will need two headsets that connect to the computer with two prongs and two headphone splitters. This set up will allow each student to have their own headset but operate from the same computer.
● Do I need a webcam?
No. We do not use the webcam for classes, so the webcam is not necessary. Teachers often let their students use the webcam at the end of the year or occsaionally during the semester, so they can see each other “face-to-face”, but those are the only occasions webcams would be used.
If you have any additional questions about Learning Support, please feel free to call or email the Ojai office:
Paula Lyons: firstname.lastname@example.org
Paul Grimes: email@example.com
Phone: (805) 646-5818